This privacy policy applies to this website owned by Insight Counselling & Therapy. We respect your privacy, which is why we have taken the time to disclose our information collection practices and our privacy commitments to you.
1.0 Our Core Beliefs Regarding User Privacy and Data Protection
- User privacy and data protection are human rights.
- We are anti-spam.
- We will never sell, rent, distribute, or make public your personal information.
2.0 Relevant Legislation
Our website and internal systems comply with the following legislation with regards to data protection and user privacy:
- UK Data Protection Act 2018 (DPA)
- EU General Data Protection Regulation 2018 (GDPR)
- Australian Privacy Act 1988 (APA)
Our compliance with the above means this site is likely also compliant with data protection legislation in other jurisdictions.
3.0 Personal Information We Collect and Why
3.1 Site Visitation Tracking
We use Google Analytics (GA) to track user interaction. This data helps us understand how visitors find and use our site. GA collects information such as geographical location, device type, browser and OS, and IP address (which Google does not share with us). GA uses cookies — see Google’s developer guides for details. You can disable cookies in your browser settings to prevent tracking.
3.2 Contact Forms and Email Links
If you contact us via an email link, your data is not stored on this website or shared with third parties. It is sent to us via TLS-encrypted email and decrypted on our secure local systems.
4.0 How We Store Your Personal Information
If you contact us by email, your contact details may be stored securely in our encrypted email account and project files if you become a client.
5.0 About This Website’s Server
Our site is hosted in secure data centres located in Europe and the USA with the following features:
- Certified to ISO 9001, ISO 14001, and ISO 27001 standards
- Compliant with the European Code of Conduct for Data Centre Operations
- 24/7 security staff, high-security fencing, biometric access, and CCTV monitoring
- Encrypted HTTPS traffic between your browser and our server
- Two-level firewalls protecting against attacks
For full details of our hosting providers, please contact us at hello@insight-counselling.uk
6.0 Our Third-Party Data Processors
We use the following third-party services, which have been vetted and comply with relevant privacy regulations:
7.0 Data Breaches
We will report any unlawful data breach of this website or any of our third-party processors to relevant authorities and affected individuals if identifiable personal data has been compromised.
8.0 Changes to Our Privacy Policy
This policy may be updated periodically to remain compliant with new legislation or industry changes. Please check this page regularly for any updates.
Last updated: 06 March 2026